Legal

Refund Policy

This page explains how Mastery Hub handles cancellations and refund requests for course fees.

Draft awaiting approval. This page contains placeholder wording prepared for Mastery Hub. It has not yet been confirmed by the school and is not a binding legal document. Please contact Mastery Hub for the official terms that apply to you.

1. Free trial lesson

The Basic Speaking, Standard Fluency and IELTS & Interview packages include a free trial lesson, as listed in the school's official course document.

2. Cancelling before a course starts

If you need to cancel after paying but before your course begins, contact Mastery Hub as soon as possible.

[PLACEHOLDER] Mastery Hub to supply the official wording for this section.

3. Cancelling after a course has started

Refund eligibility after classes have begun depends on how much of the course has been delivered.

[PLACEHOLDER] Mastery Hub to supply the official wording for this section.

4. Missed classes

Where a student misses a scheduled class, Mastery Hub will confirm whether the class can be rescheduled.

[PLACEHOLDER] Mastery Hub to supply the official wording for this section.

5. Classes cancelled by the school

If Mastery Hub cancels a class, the school will arrange a replacement session or discuss an appropriate remedy with you.

[PLACEHOLDER] Mastery Hub to supply the official wording for this section.

6. How to request a refund

  • Contact Mastery Hub by phone, WhatsApp or email using the details below.
  • Include your full name, the course you registered for and your payment details.
  • Mastery Hub will confirm the outcome of your request directly with you.

[PLACEHOLDER] Mastery Hub to supply the official wording for this section.